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FOR A NEW CHALLENGE?
DO YOU NEED
QUALIFIED TALENT?

Customer Service Representative

JOB DESCRIPTION

Snelling has an immediate need for a Technical Customer Service Representative with either call center experience or retail sales experience. 
 

Duties of the Customer Service Representative include:

  • Answering inbound customer calls, providing friendly, professional customer service, by assisting customers in the following areas:
      • With each call, provide excellent customer service by striving to always consider customer cost
      • Answering questions about the status of a customer’s order
      • Taking customer orders
      • Handling difficult customer issues or complaints while remaining professional at all times
      • Assisting with customer returns
      • Assisting customers who have special needs regarding payment methods
  • Conduct online chats and respond to customer emails
  • Maintain inbound and outbound ETAs for product arrival and delivery
  • Work with team members to develop processes and systems to improve all aspects of managing product ETAs
  • Assist other team members with their duties when necessary
  • Assist with maintaining product pricing, descriptions and images
  • Contribute to the success of the company by learning how our company works and suggest ways to improve it

 

Requirements of the Customer Service Representative:

  • Several years of technical customer service experience, either in a call center or retail sales
  • Flexibility to work until 8 PM and multiple Saturdays each month
  • Willingness to learn client’s full product line
  • Must be extremely professional and courteous while handling complaint calls
  • Must have excellent phone and computer skills
  • Must have a clear background check and MUST be able to pass a hair follicle drug screen

 

Pay rate is $11-14/hour, depending on experience.

Interested and qualified candidates should apply and submit resume. 

Benefits once hired by client include medical/dental insurance, 401(k) with matching contributions, paid vacation, flexibility to accommodate college coursework and more.

LOCATION

Huntsville, Alabama 35806

PAY

$11

APPLY FOR JOB

While other medical staffing agencies focus on transactions, we focus on the heart of your mission — caring for others.

Caring for others isn’t a vocation—it’s a passion, a true calling. It is challenging and rewarding in ways that are beyond measure. It can also be difficult. At Snelling, we understand that HIPPA laws and the Affordable Care Act have ushered in a new wave of complexity and demands that make your job tougher. Not all medical staffing agencies are as enlightened.

Whether you are part of a large healthcare organization, a small private practice or a medical professional looking for a new opportunity, Snelling delivers expert service other medical staffing agencies simply can’t match.

Can staffing agencies bridge the gap? Snelling can.

When you strategize with one of our account reps, you leverage years of expertise in human capital—which frees you up to focus on all the other demands of your business.

We’re more than a staffing agency. We’re your advocate. We understand how stressful and time consuming finding the right talent can be. We make it less stressful. Unlike other staffing agencies, we listen. We counsel. We carefully vet every candidate through a rigorous interview and screening process before we present them to you.

We’re not a “business-as-usual” staffing agency. We’ve weathered seismic shifts in the economy, education, information technology and hiring best practices—always keeping in mind that our clients come first. Through it all, we’ve adapted, we’ve evolved and emerged uniquely qualified to serve you in ways other staffing agencies simply can’t.

Partner with a real advocate.

Our professional acumen, deep connections in the medical industry and community—along with a client-centric approach — set us apart from other medical staffing agencies. We provide qualified, properly credentialed, thoroughly-vetted candidates to meet your needs. Just as importantly, we offer a broad scope of staffing solutions — professional search, direct-hire, temp-to-hire and contingent (temporary) — for a spectrum of medical positions, including:

Administrative
Allied Health
Clinical Research
Government Healthcare
Medical Coding
Nursing (every area of specialty)
Nurse Practitioner
Physician Assistants
Therapy – Physical, Occupational, Respiratory, Speech
More

Do other medical staffing agencies seem more interested in getting a commission than understanding your needs? Do they miss the mark when it comes to ensuring all the details are in order — competency testing, credentialing, background and reference checks?

At Snelling, our approach isn’t transactional — it’s thorough. We understand how stressful and time consuming looking for your best-fit can be—whether you are a candidate or an employer.

Let us help you with your job search.

Tired of sending your resume into cyber space and dealing with medical staffing agencies that don’t return your call, don’t speak your language? You need Snelling. We listen. We mentor. We provide you with personalized one-on-one help whether you are looking for permanent or PRN assignments.

Ready to get started? Reach out to a Snelling rep now.