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Customer Service Representative

JOB DESCRIPTION

Snelling has an immediate need for a Technical Customer Service Representative with either call center experience or retail sales experience. 
 

Duties of the Customer Service Representative include:

  • Answering inbound customer calls, providing friendly, professional customer service, by assisting customers in the following areas:
      • With each call, provide excellent customer service by striving to always consider customer cost
      • Answering questions about the status of a customer’s order
      • Taking customer orders
      • Handling difficult customer issues or complaints while remaining professional at all times
      • Assisting with customer returns
      • Assisting customers who have special needs regarding payment methods
  • Conduct online chats and respond to customer emails
  • Maintain inbound and outbound ETAs for product arrival and delivery
  • Work with team members to develop processes and systems to improve all aspects of managing product ETAs
  • Assist other team members with their duties when necessary
  • Assist with maintaining product pricing, descriptions and images
  • Contribute to the success of the company by learning how our company works and suggest ways to improve it

 

Requirements of the Customer Service Representative:

  • Several years of technical customer service experience, either in a call center or retail sales
  • Flexibility to work until 8 PM and multiple Saturdays each month
  • Willingness to learn client’s full product line
  • Must be extremely professional and courteous while handling complaint calls
  • Must have excellent phone and computer skills
  • Must have a clear background check and MUST be able to pass a hair follicle drug screen

 

Pay rate is $11-14/hour, depending on experience.

Interested and qualified candidates should apply and submit resume. 

Benefits once hired by client include medical/dental insurance, 401(k) with matching contributions, paid vacation, flexibility to accommodate college coursework and more.

LOCATION

Huntsville, Alabama 35806

PAY

$11

APPLY FOR JOB

Explore your employment opportunities with Snelling Huntsville.

You don’t just want a job. You want options—employment opportunities that are not only ripe with potential for rewarding career growth, but opportunities that can enhance your life. We understand. More importantly, we believe you have every right to be discerning about your choices. After all, not all employment opportunities are equal. And neither are all job recruitment agencies.

Snelling is your advocate whether you are a seasoned veteran or a new grad still trying to determine your career path. We know how stressful and time consuming finding the right job can be. We make it less stressful.

Unlike other job recruitment firms, we listen. We mentor. We provide a pulse check of the current job market. We offer on-line help with everything from composing a killer resume to prepping for the big interview. Just as important, we stay in touch. We return phone calls. We give honest feedback. We have your best interests at heart—always.

Don’t settle for impersonal runaround.

Tired of sending your resume into cyber space? Disheartened by job recruitment agencies that don’t return your call? Frustrated by recruiters who miss the mark when it comes to matching your skill set with the right employment opportunities?

We believe work is more than a paycheck—it’s meaningful and personally rewarding in ways that go beyond simple financial gain. Want to work with a company that is an industry leader? Looking for your place with an organization that’s socially responsible? Dream big and we’ll get to work.

We understand your value.

At Snelling, our approach isn’t transactional—it’s personal, professional and always committed to your success. We believe every individual has something unique to offer—regardless of where you are in your career journey. Let us help you find the right opportunity.